Thank you for interest. This position has been filled.
We are hiring! Are you interested in beginning a career in cloud computing? Even if you lack technical training, this could be a great opportunity for you to join our knowledgeable, AWS-certified cloud operation team. Someone is always available to mentor you and show you the ropes.
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We are looking for an organized and detail oriented Japanese/English Bilingual Cloud Operations Specialist (Entry Level) to join our global 24/7/365 Amazon Web Services (AWS) Operations Support team with the mission to maintain and enhance the highly available cloud environment for our clients in Japan. As a member of Operations team, your role is to provide support to our customers to ensure their service availability and enable good response time for their requests.
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What you will do
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Perform shift coverage managing AWS Cloud Platform for our customers following standard operating procedures and policies (The OJT will be provided by the Company).
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Fulfill incident requests from customers by identifying the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up with relevant internal teams to ensure resolution and also proactively monitoring for possible issues.
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Other duties as assigned.
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What you will bring
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Working knowledge of Japanese language.
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Ability to communicate well at all levels.
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Ability to learn new skills quickly with minimum supervision.
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Keen attention to detail and accuracy.
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Good interpersonal and collaboration skills.
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Legally authorized to work in Canada.
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Nice-to-haves
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Relevant training in Computing or 2+ years equivalent work experience is a plus.
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Basic System Administration experience is a plus.
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Prior experience in customer support role is a plus.
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Work Conditions
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This is a one-year contract position with possibility of extension.
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Extended medical benefits available upon completion of a 3-months probation.
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Offices in Downtown and Metrotown. Flexible work-from-home policy.
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A successful candidate will be required to take AWS Certification Exam within first 6 months of employment.
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Shift schedule will require working weekends and may require office work outside of standard business hours. The teams liaise with colleagues across 2 other time zones.
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Benefits
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Company events
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Dental care
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Disability insurance
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Employee assistance program
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Extended health care
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Life insurance
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Tuition reimbursement
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Vision care
To apply for this opportunity, please send your resume and a cover letter to careers[at]classmethod.ca
We thank all applicants for their interest, but only those selected for interviews will be contacted. Local candidates (Canadian citizens or Canadian residents) will be preferred. However, the company is willing to offer visa support for the right candidate.
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