We are looking for an organized and detail oriented Cloud Operations Support staff to join our global 24/7/365 Amazon Web Services (AWS) Operations Support team with the mission to maintain and enhance the highly available cloud environment. As a member of Operations Support team, your role is to provide support to our customers to ensure their service availability and enable good response time for their requests, deploying AWS cloud platform.
Perform shift coverage managing AWS Cloud Platform for our customers following standard operating procedures and policies (The OJT will be provided by the Company).
Fulfill incident requests from customers by identifying the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up relevant internal teams to ensure resolution and also proactively monitoring for possible issues.
Monitor and test system performance and provide performance statistics and reports.
Other duties as assigned.
Relevant training in Computing or 2+ years equivalent work experience
Familiarity with TCP/IP protocols, firewall management and database administration
Understanding of IP networks, ability to analyze and monitor network traffic
Experience with Windows or Linux server
Basic Japanese communication skills (equivalent to Level 2/3 of Japanese Language Proficiency test), as many of our clients are located in Japan.
Working knowledge of web applications and basic web development experience a plus.
Basic System Administration experience is a plus
Prior experience in Technical Support is a plus
Ability to communicate well at all levels
Ability to learn new skills quickly with minimum supervision
Keen attention to detail and accuracy· ·
Good interpersonal and collaboration skills
1.This is a one-year contract position with possibility of extension.
2. MSP coverage and extended medical plan are fully paid by Employee and available upon completion of a 3-months probation.
3 A successful candidate will be required to take AWS Certification Exam within first 6 months of employment.
4.. Shift schedule will require working weekends and may require office work outside of standard business hours. The teams liaise with colleagues across 2 other time zones.
To apply for this opportunity, please send your resume and a cover letter to
We thank all applicants for their interest, but only those selected for interviews will be contacted. Local candidates (Canadian citizens or Canadian residents) will be preferred.